01
Reputation engine · get reviews

Your best marketing is the work you've already done.

Right now · the pain

You finish a job. Customer's happy, shakes your hand, says they'll recommend you. Two weeks later — nothing. No review. No Google proof.

Meanwhile the bloke down the road with half your skill has 80 five-stars. He's getting the calls you should be getting. You forget to ask. And when you do, it feels awkward.

With freetide · the flip

Every happy customer gets a friendly check-in after the job. The ones who loved it get gently nudged to leave a review. No awkward conversations. No forgetting. No chasing.

It just happens.

02
How it works · the flow

From finished job to five-star review. Automatically.

Step 01

Job complete

You mark the job as done (one tap) — or we detect it automatically.

Step 02

Friendly check-in

AI sends a natural SMS: “Hey Sarah, hope the switchboard upgrade went well. How’d everything turn out?”

Step 03

Sentiment detected

AI reads the reply and figures out if they're happy or not — then routes accordingly.

● HAPPY PATH → Google review
Yeah it's great, really happy with the work.
Awesome! If you've got 30 seconds, a Google review would really help us out. Here's the link →
One tap · direct Google review link
◐ UNHAPPY PATH → owner alerted
Actually there's an issue with one of the power points.
Sorry to hear that — I'll let Mitch know right away so he can sort it for you.
Private notification · issue handled before it goes public
Step 04
★ 5.0

Auto-reply posts on the live review.

When a review goes live, the AI generates and posts a professional, personalised response. Not a template — a real reply that references the actual job.

You did the work. We make sure you get the credit.

03
The compounding effect · long-term sell

Every review makes the next job easier to win — and cheaper to get.

Every 5-star review with a proper reply isn't just social proof — it's pushing your Google Business Profile higher in search results. The higher you rank organically, the less you need to spend on ads.

Right now you might be paying for every lead through Google Ads. As your review count climbs, Google starts showing you for free — in Maps, in local search, in “near me” results. Your ad budget can shrink while your leads stay the same — or grow.

● The growth loop
01More reviews
02Higher Google ranking
03More organic traffic
04Less ad spend needed
05More jobs
06More reviews
266%

more leads for businesses with 50+ Google reviews vs fewer than 10.

90%

of customers read reviews before contacting a trade business.

5–9%

revenue lift from a 1-star increase in Google rating.

The best tradies on Google barely run ads anymore. Their reviews do the work for them.

04
What you actually get

You focus on the work. Your reputation builds itself.

01
GBP Setup

Google Business Profile — fully set up and optimised.

No GBP? We build it. Photos, services, service areas, hours, posts — the full setup so reviews have somewhere to land.

02
Post-Job Outreach

Every customer gets a natural check-in.

No forgetting. No awkward asking. The AI sends a friendly SMS after every completed job — automatically.

03
Smart Routing

Happy customers nudged to review. Unhappy ones routed to you.

Problems get caught early — privately — before they land as a 1-star public review.

04
Auto-Reply

Professional, personalised replies on every review.

5-star gets a warm thank you. 3-star gets a thoughtful reply. 1–2 star gets flagged for your attention.

05
Organic Tracking

Watch your GBP ranking climb in real numbers.

See exactly how reviews are reducing your cost per lead. The dashboard shows the compounding effect month over month.

● FREE REPUTATION AUDITSee the gap · value-first

See how many reviews you're leaving on the table.

We'll look at your current Google presence, review count, and competitor profiles — and show you the gap. How many organic leads you're missing, what your competitors look like, and the plain-English plan to close it. Yours to keep.

What's in the audit
Your current Google review count vs top 3 competitors in your area.
How many organic leads you're missing each month.
Your GBP completeness score + what to fix first.
A plain-English plan to close the gap.